Support for TidyTable

"It says no tables found"

The most likely reasons, in order:

The data isn't in a table. Plenty of sites lay out data using divs styled to look like a table. TidyTable detects most of these, but not all. Press Scan again in the panel, and if that still finds nothing, use Pick manually… and click the table on the page yourself. Once a table is showing, the same control is Pick from page….

The rows load as you scroll. Many dashboards and data grids only put the visible rows into the page. The rest do not exist until you scroll to them. TidyTable can only read what's actually there. For now, an update.

The table is inside an iframe. Embedded content from another site can't be read in this version. If you can open the embedded content in its own tab, the table will usually be readable there.

You're on a restricted page. Browsers block extensions on their own internal pages (chrome://, edge://), the extension store, and some system pages. Nothing can be exported from those.

"My numbers came out as text and SUM returns 0"

This is the problem TidyTable is built to fix, so if it's still happening, one of these is going on:

The cleaning toggles are off. Check the popup options.

The column mixes number formats. If a single column contains both 1,234.56 and 1.234,56, TidyTable can't tell which convention applies and leaves those values alone rather than guessing. Guessing turns 1.234,56 into either 1234.56 or 1.23456, a silent corruption you might not notice for months. Text is at least visibly wrong.

The cell contains something else. Footnote markers, currency codes or unit suffixes attached to the number will keep it as text. Turn on currency splitting, or clean it in your spreadsheet.

"The merged cells came out wrong"

TidyTable has two behaviours for merged cells:

• Repeat (the default) puts the merged value into every cell it covered. This is what makes the output usable in Excel, because you can filter and pivot.
• Blank leaves the extra cells empty, matching how the table looks on screen.

Repeat is what the free version does. Pro adds the Merged cells dropdown in the panel's Pro section, which is where you switch to Blank.

"A cell starts with an apostrophe"

Some cells begin with =, +, - or @. A spreadsheet reads those as the start of a formula and runs them, and the table came off a web page that nobody vetted, so a cell like =IMPORTXML(...) could send the rest of your sheet to whoever wrote that page. TidyTable puts an apostrophe in front of those values to mark them as text.

Excel and Google Sheets read that apostrophe as "treat this as text" and show the value without it. It is a real character in the file, though, so if you open the CSV in a text editor, or read it with a script or with pandas, you will see it there and may want to strip it.

Numbers are never marked this way. A negative like -1204.55 starts with a minus and is a number, not a formula, so it comes through untouched and still adds up. Excel exports never need the apostrophe at all, because every cell in an .xlsx is written as text rather than as something to evaluate.

"It only exported part of the table"

Almost always the scrolling issue above. If TidyTable captured fewer rows than you can see, it will tell you so rather than pretending otherwise.

"I lost my licence key"

Enter your purchase email at https://tidytable-app.netlify.app/licence-recovery and we will resend it.

If that doesn't find you, email support@voxsanity.com.au from the address you bought with, or send the Stripe receipt.

"Does it work offline?"

Yes. Reading a table, cleaning it and writing the file all happen inside your browser, so exporting works with no connection at all.

The free version makes no network requests whatsoever. Pro checks your licence code roughly once a day; that check sends the code and nothing else: no page content and no table data. If it cannot reach the server, your Pro access is left exactly as it was, so being offline never costs you anything.

"Can I use it at work?"

Yes. Your table data never leaves your machine on either tier, and the extension requests no host permissions, which is usually what a security team wants to know.

On the free version there is nothing on the wire at all, so tell them to check the Network tab and there will be nothing to see. Pro adds exactly one request, roughly once a day, carrying your licence code and nothing else: no page content, no table data, and not the address of the page you are on. Point them at the privacy policy, which sets this out in full.

For team purchases, email support@voxsanity.com.au.

Reporting a table that doesn't work

This is the most useful thing you can send. If TidyTable gets a table wrong:

1. The URL, if the page is public
2. What you expected versus what you got
3. A screenshot of the table if the page needs a login

Send it to support@voxsanity.com.au. Tables that fail become permanent test cases, so reporting one genuinely fixes it for good rather than just for you.

What's coming

See the changelog at https://tidytable-app.netlify.app/changelog.

Tables that only load rows as you scroll cannot be read in full today.